Welcome to the Website

This site has been designed with you, the patient, in mind.  Its aims are to:

  • Give you the opportunity to make suggestions on topics concerning the way the surgery operates.
  • Provide explanations of why certain things are done in a particular manner.
  • Encourage visitors (i.e. registered Crawley Down patients) to share in discussions that arise from items as they are posted.
  • Offer people the ability to subscribe to the site so they can be notified every time the site is updated by us or commented on by others.
  • Give the PPG’s the ability to generate their own newsletters from it to distribute to those not PC orientated.
  • Provide information on the latest services the practice is offering like, say, immunization programmes.
  • Be a source of up to date news on health matters both on a local and national basis.
  • Provide links to other health orientated websites which may help provide answers to questions that you might have.

This will hopefully create a much more dynamic experience for you and, of course, impose on us the duty to keep the information flowing and therefore appear to be much more vital to you.

Peter Dodds and Glynn Roche (Co-Chairs of The Friends of Crawley Down Health Centre)

NAPP November 2016 Bulletin

Click here to read: ebulletin-nov-2016-final

Why is it so difficult to get an appointment?

Dr Jefferies has written an excellent article about why it is so difficult to get an appointment. Click here to read it. It explains a lot of the history and challenges that the NHS and GPs face in providing you with a local health service.

This document is a PDF file which requires PDF reader software to be read.  Adobe Reader is a free program for this purpose and can be downloaded and installed here

WebGP or eConsult as it is sometimes known

The initial funding for this project was sourced from the CCG’s winter resilience money from 2015 as a one year subscription.  The CCG’s Locality Managers have spoken with the Practice Managers across Horsham and Mid Sussex surgeries who are using WebGP/eConsult, and the consensus of opinion is that usage has been less than expected and that, although the merits of using a web based tool are appreciated, it is not providing the value for money that was anticipated.

The CCG is therefore planning to terminate the contract in December and have advised that any future contracts with WebGP/eConsult, or another web based consultation service would need to be entered in to on a practice, or group of practices, basis.

Our surgery, currently, has no plans to do this and due staff shortages has already removed the facility.


Patient Association Bulletins re the NHS and a Survey Request

The Patients Association continues push the case for a more sustainable NHS to Government.

To learn more read:


To fill in a survey for them survey click below:


11th November Bulletin dealing with misuse of ‘Nursing Associates’ and other topics. Click below to read:


18th November Bulletin dealing again with Nursing Associates and STP’s (Sustainability and Transformation Plans – a very important issue!) Click here to read:




Wednesday 19th October is National Burns Awareness Day – A Message from QV Hospital is below.

National Burns Awareness Day

Tomorrow (Wednesday) is National Burns Awareness Day and QVH is working with NHS colleagues across the South East to spread the word on immediate first aid for a burn. Staff from Burns and Peanut wards together will the local fire brigade will be on the Market Square, East Grinstead High Street, from 9am-4pm handing out flyers, stickers and providing advice on treating burns. If you are in the town, come along and support your colleagues.

Do you know how to give first aid for a burn?

Every year around 200 people from across the South East have to stay in Queen Victoria Hospital’s specialist burns unit, with a further 1,000 receiving specialist outpatient burns treatment. It is estimated that around 300 people a day are seen with a burn in A&E departments across England and Wales.

If you are with somebody when they experience a burn or scald, or if it happens to you, remember – Cool, Call and Cover:

Ø Cool the burn with running cold tap water for 20 minutes and remove all clothing and jewellery.

Ø Call for help – you can call the NHS 111 service for initial advice on treating burns, or call your local GP. In an emergency, call 999.

Ø Cover with cling film or a sterile, non-fluffy dressing or cloth. Make sure the patient is kept warm.

You can see more detailed advice from QVH burns care advisor Krissie Stiles on our YouTube channel here

While most burns are usually minor, and do not require specialist treatment, it is important that you know what to do if you, or a friend or family member, suffer a burn. Giving the right first aid quickly can make an enormous difference to a person’s recovery time and the severity of their scarring, yet more than half of all children and adults with a burn injury

Dr Clifford’s abscence

The surgery have advised us that Dr. Clifford suffered a sudden close family bereavement at the weekend and as a result he will be absent from the surgery for an unspecified period of time.

The surgery will be doing their best to cover the situation with the employment of locums, where possible, but inevitably there will be some disruption to appointments and have asked for patients understanding in the meantime.

If the surgery have to reschedule your appointment for another time they will contact you, otherwise please attend for your pre-booked appointment.

When anymore information becomes available it will be posted on the website.

From The Patients Association – “What the Political Parties said at their Annual Conferences about the NHS.”

Click here to read the reports:


Local Offer Roadshow – 12th of October – Crawley Library

This event takes place next week. It is on behalf of the West Sussex Local Offer which puts together information for children and young people with additional needs. The information ranges from health, leisure, social care and education.

Full details can be seen at www.local-offer.org

Here is some feedback from a parent who attended a session last week:

“I first glanced at the West Sussex Local Offer about 2 years ago, when I was too preoccupied by struggling to attend to my child’s needs on a day-by-day basis. Having finally got an EHCP in place, things are moving forward in a slightly less acute way, and I took the two hours necessary to attend a LO training session – it was like being given a beautifully skillfully filtered search engine (ie. takes less of my stretched time) to find out what services, events, and information are available to me as a parent, and to my son as a mainstream secondary school child with SEN. Being shown how to make an account, develop a pinboard of preferred services, and add comments to the site to communicate with other parents was invaluable – I would not have done it from home on my own, and no parent who is facilitated in the same way will regret the time they spend. I have immediately asked the LO team to run the same training session in both of the schools to which I relate, and am keen to put the support group which I am part of onto the LO as a service.” Parent Carer Feedback

Elephant Feet

If you have been to the surgery recently you may have seen a development in the waiting area. If you have not then this is what  they look like:

20161004-elephant-feet These Chair Raisers or, as they are often called, Elephant Feet, are there to raise the height of a seat to make it more accessible to those with restricted mobility or who find higher armrests helpful.

There are currently two in the waiting area. Please feel free to use them and if you see someone who may have greater need, please allow them to use these seats. It will be greatly appreciated.

Let us know what you think about them and if you feel having more would be useful.


Latest Committee Meeting Minutes

CDHC PPG Meeting 14th June 2016